Managed texting for small-business requests

SMS Relay

Turn customer texts and website messages into portal-tracked requests, AI-assisted replies, staff escalations, and auditable message records.

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Portal first, text second

Keep conversations organized before they become work

SMS Relay routes customer texts into a tracked portal workflow. AI can help classify routine requests and prepare safe responses, while unusual requests escalate to staff instead of being handled blindly.

Inbound and outbound SMS message ledger
AI triage for approved workflows
Staff escalation alerts for exceptions
Website form and text-message intake path
Monthly usage summary for billing review

Starter

$49/month + $299 workflow setup

For low-volume intake and escalation. Includes one approved workflow and up to 300 SMS segments per month.

Order Starter

Standard

$99/month + $299 workflow setup

For active service businesses. Includes up to two approved workflows and up to 1,000 SMS segments per month.

Order Standard

Plus

$199/month + $299 workflow setup

For teams using texting as an operations channel. Includes advanced routing and up to 3,000 SMS segments per month.

Order Plus

Usage and activation

Built for controlled rollout

Overage is billed at $0.04 per SMS segment and $0.12 per MMS. RCS, carrier registration, campaign changes, and custom integrations may require separate review before activation.