Missed Calls & Texts
Customers move on when they do not get a quick response.
Managed texting service for small business workflows
Never Miss Another Customer Text, Website Lead, or After-Hours Request
SMS Relay gives your business one managed portal for customer texts, AI-assisted replies, appointment requests, after-hours triage, staff escalation, and monthly usage tracking.
Shared Inbox
AI-Assisted Workflows
Mobile Staff Alerts
After-Hours Escalation
The real problem
Customer messages get missed when they are scattered everywhere.
Small businesses often receive messages through phone calls, texts, website forms, Facebook, email, and staff cell phones. SMS Relay helps bring the important customer conversations into one managed workflow so your team can respond faster and track what happened.
After-Hours Confusion
Urgent messages need a different workflow than routine questions.
No Message Tracking
Without a central log, it is hard to know who replied and what was promised.
Manual Follow-Up
Staff waste time answering the same routine questions over and over.
Workflow first
How SMS Relay Works
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1
Customer Sends a Message
A customer texts your business number or submits a website request.
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2
SMS Relay Logs It
The message appears in your portal with customer history and message status.
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3
Workflow Rules Review It
The system checks business hours, keywords, workflow type, and escalation rules.
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4
AI or Staff Handles It
AI can draft or send approved routine replies. Anything unclear, risky, or urgent escalates to staff.
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5
Staff Gets Alerted
Staff can receive app push or SMS alerts when a message, lead, or escalation needs attention.
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6
Everything Is Tracked
Messages, segments, status, escalations, and usage are logged for reporting and billing.
Portal preview
One Portal for Customer Messages, Workflows, and Escalations
See conversations, workflow status, AI-suggested replies, staff handoffs, escalation rules, and usage from one clean dashboard.
Shared Conversation Inbox
AI Suggested Reply
Workflow Classification
Escalation Status
On-Call Contact
SMS Segment Usage
Customer History
Billing Ledger
Staff notification layer
Mobile Staff Alerts
Give your team a lightweight phone app for new messages, website leads, after-hours requests, and urgent escalations.
SMS Relay can be installed as a lightweight app so staff can receive push alerts, open the right conversation, acknowledge urgent requests, and escalate to backup when needed. The backend portal remains the source of truth, while the app acts as the fast alert layer for your team.
Installing SMS Relay Alerts on Your PhoneApp Push Notifications
Receive alerts for new messages, website leads, assigned conversations, and urgent events.
SMS Staff Alerts
Optional text alerts can notify staff for important events, after-hours requests, or escalations.
Acknowledge and Escalate
Staff can acknowledge an alert, open the conversation, or escalate to backup if needed.
Package-Based Controls
Choose app alerts, SMS alerts, or emergency escalation depending on the client's plan.
Local service workflows
Built for Small Businesses That Depend on Fast Response
Missed-Call Text Back
When a call is missed, SMS Relay can help start a text conversation and capture the customer's request.
Appointment Requests
Collect preferred days, times, service needs, and contact details before staff follows up.
After-Hours Triage
Send an approved after-hours reply, collect details, and separate urgent messages from routine ones.
Emergency Escalation
Urgent messages can notify on-call staff and escalate to backups if nobody acknowledges.
Estimate Requests
Capture service type, location, photos or details, and customer contact info.
WordPress Form Follow-Up
Route WordPress contact forms, quote requests, and appointment requests into SMS Relay so website leads do not disappear in an inbox.
Why it is different
More Than a Text Inbox
Basic texting apps show messages. SMS Relay helps manage the workflow around those messages.
| Basic Texting App | SMS Relay |
|---|---|
| Shows messages | Routes messages through approved workflows |
| Staff manually replies to everything | AI can draft or handle approved routine replies |
| Limited escalation options | Urgent messages can route to on-call staff |
| Little billing visibility | Message segments and usage can be tracked |
| Generic setup | Business-specific company file, rules, and templates |
| DIY support | Managed setup and support from A-Tech |
Plans
Simple Plans With Managed Workflow Setup
Start with the portal and approved workflows, then add AI, scheduling, after-hours coverage, or emergency escalation as your business grows.
Starter
$49/month
+ $299 Workflow Setup
- 300 SMS segments/month
- One approved workflow
- Basic templates
- Message portal
- App/PWA push alerts included
Most Popular
Standard
$99/month
+ $299 Workflow Setup
- 1,000 SMS segments/month
- Up to two approved workflows
- Shared inbox
- Basic routing rules
- Usage tracking
- App push alerts plus optional staff SMS alerts for selected events
Plus
$199/month
+ $299 Workflow Setup
- 3,000 SMS segments/month
- Advanced routing
- Multiple workflow support
- Better fit for teams using texting as an operations channel
- App push alerts, staff SMS alerts, and on-call escalation options
Usage overage: SMS overage is $0.04/segment. MMS overage is $0.12/message.
Included setup work
What the Workflow Setup Includes
- Company profile setup
- Approved workflow configuration
- Message template setup
- Escalation rule setup
- Compliance/campaign review assistance
- Launch testing
Demo account
Request a Guided SMS Relay Demo Account
Tell us a little about your business and the customer-message workflow you want to test. A-Tech can review the fit, confirm the right demo path, and follow up with next steps.
- See the shared inbox and workflow dashboard
- Review example AI-assisted replies and escalation rules
- Talk through business hours, staff handoff, and usage tracking
- No carrier approval or live texting is promised from the demo request alone
Demo Account Signup
Add-ons
Add More Automation When You Need It
AI Assistant Add-On
AI can classify messages, draft replies, summarize conversations, and handle approved routine workflows.
Scheduler Add-On
Collect appointment requests, offer approved time windows, send confirmations, and support reminders.
After-Hours Coverage
Send approved after-hours replies, collect details, and decide what waits until business hours.
Emergency Escalation
Primary and backup alert chain, ACK tracking, escalation log, and urgent after-hours routing.
Monthly Reporting
Get message volume, response activity, escalation counts, and usage summaries.
WordPress Website Integration
Connect WordPress contact forms, quote requests, appointment requests, and website lead forms into SMS Relay so customer messages are tracked, routed, and followed up from one portal.
RCS Setup
Keep RCS separate from base SMS Relay plans because carrier approval and setup may require separate costs and review.
Compliance-aware rollout
Managed Setup Matters
Business texting requires the right setup, approved use cases, opt-in language, opt-out handling, and carrier/campaign review. A-Tech helps configure SMS Relay carefully so your business has a cleaner launch path.
AI is limited to approved workflows. Unclear, sensitive, risky, or urgent messages should escalate to staff instead of being handled automatically.
- A2P 10DLC registration guidance
- Approved business use case review
- STOP / HELP handling
- Message templates and workflow rules
- Usage and billing logs
- Controlled rollout before scaling
Questions
SMS Relay FAQ
Can I use my existing business number?
In many cases, yes. Some numbers can support texting directly, while others may require forwarding, hosted messaging, or a new approved texting number. A-Tech can review the best option during setup.
Is SMS Relay just a chatbot?
No. SMS Relay is a managed message workflow portal. AI can assist with approved routine replies, but staff escalation and business-specific rules are core parts of the service.
Can AI send replies automatically?
Only inside approved workflows. For unclear, sensitive, urgent, or out-of-scope messages, the system should escalate to staff.
What happens after hours?
You can choose how after-hours messages are handled: auto-reply, collect details, hold until business hours, or escalate urgent messages to on-call staff.
What counts as an SMS segment?
SMS messages are billed in segments. Longer messages may count as more than one segment depending on length and characters used.
Does SMS Relay support emergency escalation?
Yes, emergency escalation can be configured as an add-on with on-call contacts, backup contacts, keywords, and escalation logging.
Does this support website forms or chat?
SMS Relay is designed to support WordPress contact forms, quote request forms, appointment requests, and future website chat workflows. Availability depends on the client's website setup and workflow needs.
Does SMS Relay have a mobile app?
SMS Relay can be installed as a lightweight Progressive Web App so staff can receive alerts and open conversations from their phone.
Does it work on Android?
Yes. Supported Android browsers can receive web push notifications after the user enables alerts.
Does it work on iPhone?
Yes, on supported iOS versions, but the user must add the web app to their Home Screen before enabling notifications.
Can staff choose app alerts or SMS alerts?
Yes. Notification channels can be configured by package, event type, staff role, and escalation rules.
Do push or SMS alerts show full customer messages?
By default, alerts should stay privacy-safe and only show a short notice. Full message details should be reviewed inside the secure SMS Relay portal.
Is RCS included?
RCS should be handled separately because setup, approval, and ongoing maintenance can have different provider and carrier requirements.
Do I need Twilio or carrier approval?
Business texting often requires provider and carrier registration or campaign approval. A-Tech can assist with setup and review, but approval is subject to provider and carrier requirements.
What is the $299 Workflow Setup?
It covers the initial company profile, approved workflows, templates, routing rules, escalation settings, compliance review assistance, and launch testing.
Ready to Turn Customer Messages Into Managed Workflows?
Start with a workflow review and see how SMS Relay can help your business respond faster, track conversations, and route urgent messages to the right people.
