Android Install Steps

1. Open the SMS Relay staff app link in Chrome or another supported Android browser.
2. Sign in with your staff account.
3. Use the browser menu or install prompt to add SMS Relay to your Home Screen.
4. Open the installed app and go to Settings.
5. Choose Enable Notifications, allow the browser permission prompt, and send a test notification.

iPhone Add to Home Screen

1. Open the SMS Relay staff app link in Safari.
2. Tap Share, then Add to Home Screen.
3. Open SMS Relay from the Home Screen icon.
4. Sign in, go to Settings, and choose Enable Notifications.
5. If prompted, allow notifications and send a test notification.

On iPhone, web push notifications require a supported iOS version and the app must be opened from the Home Screen before alerts are enabled.

Enable Notifications

SMS Relay should not ask for notification permission immediately. Staff should first sign in, review why alerts are needed, then choose Enable Notifications from the install or settings screen.

• New inbound message alerts
• Website lead alerts
• Assigned conversation alerts
• After-hours or urgent escalation alerts

Send a Test Notification

After notifications are enabled, use the Settings screen to send a test alert. This confirms the device is registered and the staff member can receive SMS Relay notifications.

If Notifications Are Blocked

If alerts are denied or blocked, open the phone or browser notification settings and allow notifications for the SMS Relay site or installed web app. Then return to SMS Relay settings and try the test notification again.

App Push vs SMS Staff Alerts

App push alerts are delivered through the lightweight installable web app. SMS staff alerts are optional text messages for selected events, after-hours requests, or escalation workflows. Notification channels can vary by package, role, and workflow rules.

By default, alerts should stay privacy-safe and show only a short notice. Full customer message details should be reviewed inside the secure SMS Relay portal.